Account

How to delete your account

You can delete your account yourself in your account dashboard. It takes a couple of minutes.

Delete it in your dashboard

1. Sign in to your account dashboard. In the SafeMoney VPN app it opens in the Account section.
2. Open Profile and tap Delete account at the very bottom.
3. Review what will be removed and confirm with the code sent to your email or Telegram. If the account has neither email nor Telegram, type the word DELETE instead of a code.

What is deleted

• your email, name, password and linked Telegram, Google and Yandex sign-ins;
• your subscription and connection links: your devices stop connecting;
• sign-in sessions, saved payment methods and support requests;
• your remaining balance.

A deleted account cannot be restored. If you want to use the service again, create a new account.

What is kept

Only what is required by law and to prevent abuse, as described in section 15.3 of the Privacy Policy (in Russian):

• payment history without your name or contacts: for accounting and disputes;
• your Telegram ID, technical device identifiers and an encrypted fingerprint of your email: so the free trial cannot be claimed again.

If you cannot sign in

Message support in Telegram or email support@safemoneyvpn.com from the address linked to the account. We will check that the account is yours and delete it manually. Accounts for which the dashboard suggests contacting support are deleted the same way.