Getting started

Subscription & billing

A subscription is measured in time and device slots. The trial is granted once.

Free trial

New users get three days, 20 GB of traffic and up to three devices. Free, no card, once per account. After that access stops until you pay.

How to pay

Payment happens in the dashboard: the Pricing section, or the «Настроить тариф» (Configure plan) button on the home screen. Extra devices and the router add-on are bought there too. Available payment methods, prices and periods are shown on the payment screen itself.

Balance & top-up methods

All purchases go through your account balance: top it up first, then pay for the plan. The Balance section accepts SBP, cards in rubles, cards in euros and cryptocurrency; the operations history lives there as well.

Auto-renewal

Runs off the balance. The «Автопродление» (Auto-renew) toggle sits on the dashboard home screen: when the term is about to end, the needed amount is taken from the balance and the subscription continues without a gap. Switch it off — nothing is charged and the subscription simply ends on time.

Promo codes

Activated in the Balance section, the promo code field. What a code gives — days, balance money or a discount — is shown on activation.

Statuses & loyalty discounts

The more you have spent overall, the higher your account status and the bigger your personal discount on plans. Your progress, thresholds and current discounts are in the dashboard: Info → Statuses.

Cancelling and refunds

Switching auto-renewal off is not a refund: nothing more is charged and the access you paid for runs to the end of its term. Ending the current paid period early takes a separate request to support. What is refunded and what is not is set out in the Cancellation and refund policy; charging rules are in the Auto-renewal rules. Both documents are in Russian.