Reference

Troubleshooting

By symptom. Most of the time it is one of these.

Installed the app but there's no subscription in it

Most likely you didn't come back to the dashboard after installing. Open «Подключить VPN» (Connect VPN) again and repeat step 2 — «Открыть в INCY» (Open in INCY).

Pressed “open in app”, nothing happened

The app either isn't installed yet or hasn't registered in the system. Restart the phone and try again. Still nothing — add the subscription manually via link or QR.

VPN connects but there's no internet

Try another location in the app. If that doesn't help — switch the VPN off, make sure the internet works at all, then switch it back on.

Accidentally tapped “Don't allow” on the VPN prompt

Delete the VPN profile in the phone settings and repeat step 2 — the prompt will appear again.

The router won't take the config file

The firmware is too old. AmneziaWG 2.0 needs KeeneticOS 5.1 or newer — update the router and upload again. Details — VPN on a router.

Not everything works through the router

Only part of the traffic goes into the tunnel. Check which services are ticked in your routes and add the missing ones. Discord, ChatGPT, Twitch and Spotify are caught by IP imprecisely — for those, an app on the device itself is more reliable.

Subscription exists but the dashboard doesn't show it

You probably have two accounts: one created via Telegram, another via email. Link the email to the Telegram account in Profile.

Works at home but not on mobile data

This is common and does not mean a particular server is down: filtering on mobile networks is noticeably harsher than on home wired connections. First switch the location in the app. If that does not help, message support and name your mobile operator and city: those two words are what we use to pick a working route.

The VPN turns itself off on iPhone

Usually the system unloads the client in the background to save battery. Check that low power mode is off for the app and that background activity is not restricted, then reconnect. If it happens every day, message support with your phone model and iOS version.

The dashboard or the site will not open

Start with the server status page: it shows whether the dashboard is reachable. If status will not open either, use the Telegram bot, the «👤 Личный кабинет» (Dashboard) button: the dashboard works inside the messenger. Your connection keeps working even while the site is temporarily unavailable.

Torrents do not go through the VPN

That is by design: BitTorrent is sent out directly, around the tunnel, and it is blocked on the regular locations. So the VPN will not get around torrent throttling by your ISP. If you do need torrents over the VPN, pick the «🇳🇱 🧲 Торренты» location: a separate server in the Netherlands where seeding is allowed. Details on Acceptable use.