Reference

FAQ

Short answers to what gets asked most.

Do you have your own phone app?

No. On iPhone and Android we hand the subscription to free third-party clients: INCY by default or Happ — the connection wizard has a guide for each. Our own app, SafeMoney VPN, exists for Windows only. It doesn't affect the subscription: locations, devices and billing all live in our dashboard.

Can I use my own client instead of yours?

Yes. Modern clients — Happ, FlClash X, v2RayTun, INCY, koala-clash — work with our subscription: copy the subscription link and add it to the client. v2rayNG, Stash and stock Clash Verge are not supported — they'll get a stub instead of servers. More on the Windows page.

Do I need to switch the VPN off for banking?

No. Russian traffic bypasses the tunnel, the bank sees your regular address. More — locations.

Does a TV take a device slot?

Yes, same as a phone or computer. Only a router connected through our router access takes no slot.

How many devices can I connect?

Depends on the plan; the current number is on the dashboard home screen. Slots can be added — devices & limits.

Is the trial granted twice?

No, once per account.

Got a new phone — what now?

Install INCY on the new one and run the connection again. Unlink the old device in the dashboard so it doesn't hold a slot.

Why two App Store buttons on iPhone?

The Russian and global App Stores are different storefronts with different apps. Which one opens depends on your Apple ID country.

Can I use it abroad?

Yes. Pick a suitable location in the app if the automatic one gives an awkward route.

The subscription expired — what happens?

Access stops; the account and devices remain. After payment everything continues — nothing to set up again.

My subscription link leaked

Reissue it yourself: dashboard Profile → «Перевыпустить подписку» (Reissue subscription). The old link stops working, the device list resets — reconnect your own devices, the strangers drop off.

Do you keep logs?

The service does not build a history of the sites you visit and does not record traffic contents. What is processed to keep a subscription running, and how long diagnostic logs live, is on Logs & privacy.

Can I use torrents?

Yes, but on a separate server. By default BitTorrent goes around the tunnel, and on the regular locations it is blocked. For torrents there is the «🇳🇱 🧲 Торренты» node in the Netherlands: pick it from the server list and seeding runs through the VPN. It is available on every plan; details on Acceptable use.

How do I switch auto-renewal off?

The «Автопродление» (Auto-renew) toggle on the dashboard home screen. Once it is off nothing is charged, and the access you already paid for runs to the end of its term. The rules are in Auto-renewal rules (in Russian).

Can I get a refund?

It depends on the grounds. A double charge, a technically erroneous payment or access not delivered after payment are refunded. «I did not use it while the service was available» is not grounds in itself: the subscription is a subscription, not a per-use fee. The full procedure is in the Cancellation and refund policy (in Russian); requests go through support.

Is there a Linux version?

There is no app of our own, but the subscription works in third-party clients that can take it by link. Get the link in the dashboard as described on Manual link & QR and add it to the client. Not every client will do: the list of working and unsupported ones is on the Windows page.